ExpressVPN’s bug bounty program
ExpressVPN operates thousands of VPN servers and makes cross-platform VPN applications for all major operating systems as well as routers and browser extensions.
ExpressVPN takes the security of its applications and services seriously. We have offered an in-house bug bounty program for years and have awarded tens of thousands of dollars to security researchers. We value excellent engineering and are always looking for ways to improve the security of our products and services.
The following products and services are in scope:
ExpressVPN iOS application
ExpressVPN Android application
ExpressVPN Linux application
ExpressVPN macOS application
ExpressVPN Windows application
ExpressVPN router application
ExpressVPN Firefox extension
ExpressVPN Chrome extension
MediaStreamer DNS servers
Apple App Store (886492891)
Google Play (com.expressvpn.vpn)
As well as the assets listed above, also in scope are:
internal systems, e.g., employee email, internal chat messages, source code hosting,
any vulnerability that compromises the privacy of our employees.
We’re particularly interested in:
vulnerabilities in our client applications, especially vulnerabilities that lead to privilege escalation,
any kind of unauthorized access on our VPN servers,
vulnerabilities that expose our customer data to unauthorized persons,
vulnerabilities that weaken, break, or otherwise subvert our VPN communications in a way that exposes the traffic of anyone using our VPN products.
Additionally, any publicly accessible host that is owned or operated by ExpressVPN that is not in the above list may be considered in scope on a case-by-case basis.
All ExpressVPN properties can be considered included. However, certain testing methodologies are excluded. Specifically, tests that degrade the quality of service, e.g., DoS or spam, will not be considered for inclusion.
Out of scope
Alpha and beta versions of our applications
Social engineering (e.g., phishing)
Physical security of our offices, servers, and employees
Third-party software (except in cases where there is an exploitable vulnerability due to misconfiguration or patch level)
Security is core to our values, and we value the input of hackers acting in good faith to help us maintain a high standard for the security and privacy for our users. This includes encouraging responsible vulnerability research and disclosure. This policy sets out our definition of good faith in the context of finding and reporting vulnerabilities, as well as what you can expect from us in return.
When working with us according to this policy, you can expect us to:
extend safe harbor for your vulnerability research that is related to this policy;
work with you to understand and validate your report, including a timely initial response to the submission;
work to remediate discovered vulnerabilities in a timely manner; and
recognize your contribution to improving our security if you are the first to report a unique vulnerability, and your report triggers a code or configuration change.
To encourage vulnerability research and to avoid any confusion between good-faith hacking and malicious attack, we ask the following of you.
Play by the rules. This includes following this policy, as well as any other relevant agreements. If there is any inconsistency between this policy and any other relevant terms, the terms of this policy will prevail.
Report any vulnerability you’ve discovered promptly.
Avoid violating the privacy of others, disrupting our systems, destroying data, and/or harming user experience.
Use only official channels to discuss vulnerability information with us.
Keep the details of any discovered vulnerabilities confidential until they are fixed, according to the disclosure policy.
Perform testing only on in-scope systems, and respect systems and activities which are out of scope.
If a vulnerability provides unintended access to data:
limit the amount of data you access to the minimum required for effectively demonstrating a Proof of Concept; and
cease testing and submit a report immediately if you encounter any user data during testing, such as personally identifiable information (PII), personal healthcare information (PHI), credit card data, or proprietary information;
You should only interact with test accounts you own or with explicit permission from the account holder.
Do not engage in extortion.
Safe harbor agreement
When conducting vulnerability research according to this policy, we consider this research conducted under this policy to be:
authorized in view of any applicable anti-hacking laws, and we will not initiate or support legal action against you for accidental, good-faith violations of this policy;
authorized in view of relevant anti-circumvention laws, and we will not bring a claim against you for circumvention of technology controls;
exempt from restrictions in our Acceptable Usage Policy that would interfere with conducting security research, and we waive those restrictions on a limited basis; and
lawful, helpful to the overall security of the internet, and conducted in good faith.
You are expected, as always, to comply with all applicable laws. If legal action is initiated by a third party against you and you have complied with this policy, we will take steps to make it known that your actions were conducted in compliance with this policy.
If at any time you have concerns or are uncertain whether your security research is consistent with this policy, please submit a report through one of our official channels before going any further.
How to submit a report
Researchers should submit their reports through Bugcrowd. Alternatively, we also accept submissions by email to email@example.com.
Please note: ExpressVPN uses Bugcrowd to manage all bug bounty programs. Submitting via email means that we will share your email address and share content with Bugcrowd for the purposes of triage, even if you aren’t a member of the platform.